Terms & Conditions
Important Information
Tour-specific policies may vary depending on the destination, travel dates and suppliers. Review your booking confirmation for the conditions applicable to your journey.
Introduction
Welcome to Travel Prism. These Terms & Conditions explain the general conditions for using our website and booking our travel services.
By using our website or confirming a booking, you acknowledge the terms applicable to your selected services. Additional conditions may be provided with your quotation or booking confirmation.
Booking & Confirmation
All bookings are subject to availability and confirmation by Travel Prism or the relevant service provider.
A booking is confirmed when we issue confirmation and the required payment conditions have been satisfied.
- Provide accurate traveller and contact information.
- Review package inclusions and exclusions before booking.
- Special requests depend on availability.
- Changes after confirmation may involve additional charges.
Payment Terms
The applicable package price, advance payment and remaining balance will be communicated before booking confirmation.
Payment deadlines may differ depending on travel dates, hotels, transportation and other arrangements.
- Use the payment methods communicated by Travel Prism.
- Keep payment confirmations for your records.
- Additional services may be charged separately.
- Missed payment deadlines may affect booking confirmation.
Cancellation Policy
Cancellation conditions depend on the selected package, timing of the request and the policies of relevant travel providers.
Applicable charges will be determined according to the conditions communicated for your booking.
- Submit cancellation requests through our official contact channels.
- Cancellation charges may vary depending on the service provider.
- Certain confirmed services may be non-refundable.
- Review package-specific conditions before making payment.
Refund Policy
Refund eligibility depends on the agreed booking conditions and any applicable supplier cancellation charges.
Where a refund is applicable, the amount and processing details will be communicated after review.
Travel Documents
Travellers are responsible for carrying valid identification and any required travel documents.
For international travel, customers should verify passport validity, visa requirements and destination entry rules before departure.
- Provide correct names and identification details.
- Carry all required travel documents.
- Check applicable visa and entry requirements.
- Follow instructions issued by relevant authorities.
Itinerary Changes
Travel arrangements may be affected by weather conditions, transportation disruptions, local restrictions or other circumstances beyond reasonable control.
Where changes are necessary, we will endeavour to communicate them and discuss available alternatives.
Traveller Responsibilities
Travellers are expected to follow applicable laws, respect local customs and comply with reasonable safety instructions.
- Arrive at scheduled departure points on time.
- Take care of personal belongings.
- Respect fellow travellers and local communities.
- Follow applicable hotel and transportation rules.
Third-Party Services
Travel arrangements may involve independent providers such as airlines, hotels and transportation operators.
Those providers may have their own booking, cancellation and service conditions.
Limitations & Unforeseen Circumstances
Travel plans may be affected by unforeseen circumstances such as severe weather, natural events, government restrictions or transportation interruptions.
Responsibilities will be assessed in accordance with the agreed booking conditions and applicable law. Nothing in these terms excludes rights that cannot lawfully be excluded.
Website Use
The information and materials on this website are provided for general informational purposes.
Travel prices, schedules and availability may change. Unauthorised commercial reuse of website content is prohibited except as permitted by applicable law.
Updates to These Terms
Travel Prism may update these Terms & Conditions when necessary.
Changes will be published on this page. Confirmed bookings remain subject to the applicable agreed booking conditions.
Have Questions About Our Policies?
Contact the Travel Prism team for clarification about bookings, payments, cancellations or travel arrangements.